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Terms & Conditions

Terms & Conditions

1. General
The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as ”you”) with Pepper Pot Studios, hereinafter referred to as “Pepper Pot Studios”, "us" or ”we”, at the Pepper Pot Studios website or mobile website.

By using pepperpot-studios.co.uk and/or placing an order, you agree to be bound by the terms and conditions set out herein (the ”Terms”). Please make sure you have read and understood the Terms before placing your order.

Only persons 18 years or older, who are not under guardianship with a residential address can place an order. 

The inclusion of any products or services on pepperpot-studios.co.uk at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time.

We reserve the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on pepperpot-studios.co.uk at the time you place your order.

Pepper Pot Studios want to provide the best possible online experience. To make this possible we need to ensure that our services runs like a clockwork. You understand and agree not to (i) post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services; (ii) act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying the pepperpot-studios.co.uk site, or which impacts the security of the site, or (iii) employ any device or attempt to use any engine, software, tool, agent, script or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the site, or to copy content from the site. We reserve the right to immediately bar access to the site and close the account of any user who violates this provision or any other provision in these terms and conditions.

2. Prices and delivery charges
The prices displayed at pepperpot-studios.co.uk do not include a delivery charge.

The delivery charge for each order will be the same, regardless of the size or weight of your order. The cost for each delivery method is clearly indicated during the check-out process. Our standard delivery fee is £2.85 within the UK and free if you spend over £30. For International orders our standard delivery fee is £4.00. If we are unable to deliver your order in full and have to make more than one delivery, there will not be an additional charge for any subsequent deliveries. 

 

3. Ordering/conclusion of contract
The ordering options available to you are via pepperpot-studios.co.uk.

Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation. If for any reason we are unable to fulfill your order, we will let you know at the earliest opportunity. If we have already received payment for such order, we will attempt to refund the applicable amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary, a Pepper Pot Studios representative will contact you to settle the refund.

 

4. Delivery
Pepper Pot Studios exercises the utmost diligence in accepting and processing orders and will endeavour to deliver your order to an address, in accordance with your selected delivery option. 

Pepper Pot Studios endeavours to dispatch orders in the fastest possible time and in the order in which they are placed. We aim to deliver within 1 to 2 days following confirmation of an order, unless otherwise agreed. Please allow for an extra 2-3 working days for deliveries to Isle of Man, Northern Ireland and Scottish Islands. Though we aim to deliver within the communicated time frame, delivery may take longer due to unexpected events. In the unlikely event the delivery time exceeds 30 days, you may cancel your order.

If your order does not arrive by the scheduled date, please contact us via email hello@pepperpot-studios.co.uk

 

5. Withdrawal of Order
You may cancel or return your order from the date you place the order until 28 days after receipt of the ordered items. If you have been charged for the items, you will receive a refund which will include Pepper Pot Studios standard delivery costs. Should you choose to keep certain items and only partially cancel your order, the delivery cost will not be refunded. 

If you wish to cancel or return your order, please provide us with notice in writing via email to hello@pepperpot-studios.co.uk; or by filling in and submitting the standard form issued by your local Consumer Rights Authority; and return the item(s) to us as set out in section 6 (Returns) below within the 28 day period set forth in section 5.1 above. We will provide a refund attempting to use the same method used to make the payment (or, if the items have not yet been paid for, reflect the return of the items in your account balance) as soon as possible and at the latest within 14 days of receiving your notice of cancellation, provided we have received the items or evidence of you having sent back the items. 

If the item you have received is defective, please notify Pepper Pot Studios promptly and return the item in accordance with section 6 (Returns) below. Pepper Pot Studios will, for any products deemed defective, provide a full refund or replacement. The provisions set forth herein do not limit any applicable statutory rights.

 

6. Returns
Pepper Pot Studios guarantees a full refund of the returned items in accordance with section 5 (Withdrawal of Order), provided that all items are returned in the same condition they were in upon your receipt. This means the items should not have been damaged or altered and that any packaging should be intact.

 

7. Payment methods
You can pay for your goods in various ways as set out below.

Credit card or debit card 
You can enter your payment details at the time you place your order using a valid credit or debit card (VISA or Mastercard). The applicable amount will immediately be reserved on your card but will not be debited until the goods are dispatched. Pepper Pot Studios reserves the right to check the validity of the credit or debit card, its credit status in relation to the order value and whether the address data of the purchaser is correct. We may refuse orders depending on the result of these checks.

PayPal
When paying by PayPal, Pepper Pot Studios reserves the right to check the validity of the PayPal account, that there are enough funds to cover the purchase sum and validate the billing address details of the purchaser. The applicable amount will immediately be taken from your PayPal account. Pepper Pot Studios reserves the right to deny any purchase.

8. Our Liability
Nothing in these Terms shall exclude or limit Pepper Pot Studios' liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability.

Pepper Pot Studios accepts liability for death or personal injury caused by our negligence or that of our employees and agents. We do not seek to exclude liability for fraudulent misrepresentation by us or our employees or agents. If we breach these Terms, we shall only be liable for losses which are a reasonably foreseeable consequence of such breach.

Pepper Pot Studios is not responsible for indirect losses which are a side effect of the main loss or damage, for example loss of profits or loss of opportunity; or for failure to deliver the goods or to meet any of our other obligations under these Terms where such failure is due to an event that is beyond our reasonable control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident and terrorist activity.

Our maximum liability to you for any loss or damage arising in connection with your order on pepperpot-studios.co.uk shall be limited to the total price of your order.

 

9. Colours
We make all reasonable efforts to accurately display the attributes of our products, including composition and colours. The colour you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colours.

 

10. Guarantee
If there are defects in the goods you have purchased, Pepper Pot Studios abides by all statutory guarantee regulations. If you have a complaint regarding obvious faults in goods that we have supplied, including damage incurred in transit, please let us know by returning the goods to us without delay.

 

11. Assignment
Pepper Pot Studios reserves the right to assign or pledge to third parties any claim(s) for payment including any payment instalments which have arisen in connection with the delivery of goods.

 

12. Severance
If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other Terms shall continue to apply.

 

13. Ownership of rights
All intellectual property rights, such as trademarks and copyrights at pepperpot-studios.co.uk remain with Pepper Pot Studios and its subsidiaries or licensors. Any use of pepperpot-studios.co.uk or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of Pepper Pot Studios.

 

14. Company Information
Pepper Pot Studios
17, Rockingham Court

Towton

LS24 9TL

Email: hello@pepperpot-studios.co.uk